PUTTING PEN TO PAPER.
Challenges of onboarding.
Onboarding is a complex process to identify and verify potential customers. Done wrong, it is a frustrating, time consuming and messy process - which causes friction between you and the client.
Traditionally, verifying people's identity has been a mix of processes - blending paper, face-to-face and computer based data capture.
With potentially hundreds of fields to capture for each client, involving multiple departments, the regulatory compliance and commercial risks to your business are high.